90 days. Because that's how long it actually takes.
Joint support shows its full effect at 4–6 weeks — so a 30-day guarantee is a guarantee you can't actually use. Ours covers the entire window results take. If you don't see a difference, we refund you. No return needed.
How it works — three steps, no fine-print games.
Use it daily, up to 90 days
Follow the dose for your dog's weight, including the two-week loading phase. Consistency is what makes it work — and what makes the guarantee fair.
Not seeing a difference? Tell us.
Email or message us any time within 90 days of your first order. No phone trees, no interrogation — a human reads it and replies.
Full refund. Keep the tub.
Refunded in full to your original payment method. No return shipping, no restocking games — donate any unused chews or toss them.
Why we can afford to do this
Because the products work for most dogs, most of the time — when used consistently at the right dose. We'd rather carry the risk of your patience than ask you to gamble on ours. And when a refund does happen, we mean it: keep the tub, and give the rest to a shelter if you like.
One honest note: the guarantee removes risk — it doesn't promise a specific outcome for every dog. Some dogs need more than a supplement, and if yours does, the right answer is your veterinarian. We'll say that in the refund email too.
<1%
refund rate on our flagship formula
1
business day to hear back from a human
0
returns, forms, or phone trees required
Contact us
Reach us your way. A human answers.
Email us
support@vetprocomplete.com — replies within one business day, from a person.
Use the Make-It-Right form
Refunds, flavor swaps, and "this isn't working" — the fastest lane, right here.
Manage your subscription
Skip, pause, reschedule, or cancel anytime — self-serve from your account, no email needed.
We make it right
Something not right? Tell us first — we'll fix it.
Whether your dog turned their nose up at the flavor or you're not seeing the results you hoped for — we're a family business, and making it right is the whole policy. Send us your order details and a human will reply, usually within one business day.
Takes under a minute · Bought on Amazon, Walmart, or Chewy? Tell us anyway — we'll point you the right way.
The fine print, in plain English
· Covers first-time purchases of any product; one guarantee claim per household.
· The 90 days start on the delivery date of your first order.
· Applies to orders placed on vetprocomplete.com. Amazon, Walmart, and Chewy purchases follow those stores' return policies.
· Subscriptions: the guarantee covers you, and you can also skip, pause, or cancel anytime — separately from any refund.
Guarantee questions
Do I have to return the tub?
No. No return shipping, no labels, no boxes. Keep it, donate it, or toss it.
What if I bought on Amazon, Walmart, or Chewy?
Marketplace orders follow each store's own return policy. The 90-day guarantee applies to orders placed directly with us — one of the reasons buying direct is the best way to try VetPro.
Does the guarantee cover subscriptions?
Yes — your first subscription order is covered like any first order. Separately, you can skip, pause, or cancel your subscription anytime from your account.
How long does the refund take?
We process refunds within a few business days of your message; your bank's posting time varies by card. You'll get a confirmation email when it's done.