Questions, answered plainly.

Products & dosing

How do I know the right dose for my dog?

Every chew formula is dosed by body weight — the serving chart is on each label and product page, and the 30-second quiz builds the exact plan for your dog. When in doubt, your veterinarian gets the final word.

How long before I see results?

It depends on what the formula is doing. Anything that has to build up in your dog's system — joint, skin, and coat support — takes weeks of consistent daily use, and most owners notice the clearest difference somewhere around week four to six. Digestive support tends to show sooner. Every product page carries its own honest timeline, and the guarantee runs a full 90 days so you're never the one carrying the risk of patience.

What if my dog won't eat a chew?

Most dogs take chicken chews as treats, and Hip & Joint offers peanut butter as backup. If your dog still refuses, the 90-day guarantee covers you — full refund, no return.

Can I give products alongside medications?

Often yes, but always confirm with your veterinarian — every amount is printed on the label so your vet can review exactly what your dog would take.

Orders & shipping

How fast is shipping?

Orders leave our US facility within 1–2 business days; most arrive in 3–5. Subscription orders always ship free.

Do you ship outside the US?

Currently we ship within the United States. Marketplace listings may offer additional regions.

Can I change or cancel an order?

Email support@vetprocomplete.com quickly and we'll catch it before it ships whenever humanly possible.

Subscriptions

How does the subscription work?

Your formula ships on your schedule at a permanently lower price — 35% off your first order, ongoing subscriber pricing after. Skip, pause, reschedule, swap, or cancel anytime, self-serve.

Can I skip a delivery or change the date?

Yes — two clicks in your account. We also email you before every charge, so nothing ever surprises you.

Can I swap flavors or products between shipments?

Yes — swap flavors or switch products from your account without restarting anything.

Guarantee & returns

How does the 90-day guarantee work?

Use the product consistently; if you don't see a difference within 90 days of your first order, we refund you in full. No return shipping — keep the tub. Full details on the Guarantee page.

Does it cover Amazon, Walmart, or Chewy purchases?

Marketplace orders follow those stores' return policies. The 90-day guarantee applies to orders placed directly with us.

How long do refunds take?

We process within a few business days of your message; your bank's posting time varies.